Terms of service

Effective Date: August 23, 2026

Welcome to Raymer Collections. These Terms of Service govern your use of the Raymer Collections website and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to these terms.

1. General

These Terms of Service apply to all visitors, customers, and users of the Raymer Collections website.

Raymer Collections reserves the right to update or modify these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate and up to date.

However, product colours may appear differently depending on your device or screen settings.

Product availability and specifications may change without prior notice. If a product becomes unavailable after an order has been placed, we will contact you and, where applicable, offer an alternative, cancellation, or refund.

3. Pricing and Payment

All prices on our website are displayed in Kenyan Shillings (KES) unless otherwise stated.

Prices, promotions, and product availability may change without prior notice. The price applicable to an order is the price displayed at the time the order is placed.

We accept the payment methods displayed on our website and at checkout, which may include M-Pesa and Pay on Delivery, subject to availability, location, and applicable order conditions.

Where payment has already been made and Raymer Collections cancels an order because the product is unavailable or cannot be fulfilled, the applicable amount will be refunded to the customer.

4. Orders and Order Fulfilment

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee final fulfilment if a product is found to be unavailable, incorrectly priced, or affected by an inventory or system error.

Raymer Collections reserves the right to cancel or decline an order where necessary. If an order has already been paid for and is cancelled by Raymer Collections, the applicable payment will be refunded.

Customers are responsible for providing accurate contact, delivery, and order information.

5. Shipping and Delivery

We deliver products within Kenya using available delivery and courier services.

Delivery charges and estimated delivery times depend on the customer's location, order size, product type, and delivery method selected.

Delivery times provided on our website are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, or other unforeseen circumstances.

For more information, please review our Shipping Policy.

6. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy , which forms part of these Terms of Service.

Customers should review the Return & Refund Policy before placing an order.

7. Warranty

Where a product is sold with a warranty, the applicable warranty terms will depend on the product and manufacturer or supplier warranty provided.

Customers should contact Raymer Collections if they require assistance with a warranty claim.

Where applicable, warranty information will be provided with the product or communicated to the customer at the time of purchase.

8. Intellectual Property

All website content, including text, graphics, logos, photographs, designs, and other materials belonging to Raymer Collections, is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

Product names, logos, trademarks, and other intellectual property belonging to third parties remain the property of their respective owners.

9. Website Use

You agree not to misuse the Raymer Collections website, attempt to gain unauthorised access to any part of the website, interfere with its operation, or use the website for unlawful purposes.

We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused or these Terms of Service are being violated.

10. Limitation of Liability

To the extent permitted by applicable Kenyan law, Raymer Collections will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Where permitted by law, Raymer Collections' liability relating to a specific product will not exceed the amount paid for that product.

11. Privacy

Your use of the Raymer Collections website is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information provided through our website.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of Kenya.

Any disputes arising from these Terms or your use of our website will be handled in accordance with applicable Kenyan law and by the courts having appropriate jurisdiction in Kenya.