Last Updated: 04/26/2026
Return Policy Duration
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
Initiating a Refund:
To request a refund, please contact us at : 0759 840 467 or contact us at info@raymercollections.com Our customer service team will guide you through the refund process.
Return Shipping Address
Please note that returns must be sent to the following address: Kenya Cinema Plaza, Moi Avenue, 5th Floor, Shop A1, Nairobi, 00100, Kenya
Return Shipping Instructions
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Contact for Return Inquiries
For any return-related questions, you can always contact us at info@raymercollections.com
Returns Overview
- Returns Accepted: Yes (defective and non-defective products)
- Exchanges: Accepted
- Product Condition: New items only
- Return Window: 5 days
- Return Methods: By mail and in-store
- Return Shipping Label: Free (download and print)
- Restocking Fees: None
- Refund Processing Time: 2 business days
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exchanges Process
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refund Policy
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 2 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.