Shipping policy

Last Updated: August 23, 2026

1. Delivery Coverage

Raymer Collections offers delivery across Kenya, including Nairobi County and other counties.

We also offer customer pickup from our physical location:

Raymer Collections

Visit us at Kenya Cinema Plaza, Nkrumah Ln, Nairobi, 5th Floor, Shop A1

2. Delivery Times

Nairobi County and Environs

We offer same-day delivery for eligible orders placed and confirmed before 1 PM in Nairobi during our operating hours. Our team will contact you to confirm your order and delivery details before dispatch.

Same-day delivery may be affected by the delivery location, order confirmation time, product availability, traffic, weather, or other circumstances beyond our reasonable control.

Outside Nairobi County

Orders delivered outside Nairobi are generally delivered within 4–5 business days through our available courier partners.

Delivery times may vary depending on the destination, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

3. Delivery Fees

Nairobi County

Delivery within Nairobi starts from KSh 300, depending on the delivery location.

The applicable delivery fee will be communicated or displayed before the order is confirmed.

Outside Nairobi

Delivery charges for upcountry orders are determined by the applicable courier based on factors such as the destination, package size, weight, and courier service selected.

The applicable delivery charge will be communicated before the order is dispatched.

Remote Areas

Additional delivery charges may apply to certain remote destinations, including:

Lamu
Lodwar
Tana River
Moyale
Wajir
Marsabit
Samburu

Customers in these areas should contact us for a delivery quote before placing an order where applicable.

4. Order Processing

After an order is placed, our team may contact you by phone or WhatsApp to confirm your order, delivery address, contact details, and applicable delivery charges before dispatch.

Orders are dispatched after the order details have been confirmed.

5. Order Tracking

Where tracking is available, customers will receive courier or tracking information through WhatsApp or another available communication method after their order has been dispatched.

6. Customer Responsibilities

Customers are responsible for providing accurate:

Name
Phone number
Delivery address
Location details

Delays or additional delivery costs resulting from incorrect or incomplete delivery information may be the customer's responsibility.

7. Delivery Issues

If your order is delayed, damaged, incomplete, or you receive the wrong product, please contact Raymer Collections as soon as possible so that we can investigate the issue and assist with the appropriate resolution.