Shipping policy

Last Updated: 04/26/2026

2. Delivery Coverage:

We offer countrywide delivery, serving customers in Nairobi and all counties across Kenya.

2. Delivery Times:

Nairobi County and Environs: Same-day delivery on all orders. Our team will confirm your order and dispatch it the same day. Upcountry: Orders outside Nairobi County are delivered within 1-5 business days via courier services.

3. Delivery Fees:

Nairobi delivery fees vary by location. Upcountry orders attract courier charges which vary depending on the size and weight of your order. No additional handling fees are charged.

4. Order Processing: 

Once your order is placed, our team will reach out via WhatsApp or phone to confirm your details before dispatch.

5. Order Tracking: 

You will receive tracking information via WhatsApp once your order has been dispatched.

6. Remote Areas: 

Additional delivery charges may apply for deliveries to Lamu, Lodwar, Tana River, Moyale, Wajir, Marsabit, and Samburu. Contact us for a specific quote before ordering.

7. Customer Responsibilities:

Please ensure your delivery address and contact details are accurate at checkout. Additional charges resulting from incorrect information are the customer's responsibility.

8. Contact Us: 

For shipping enquiries contact us at info@raymercollections.com or visit us at Our Pickup Location: Kenya Cinema Plaza, 5th Floor, Shop A1, Moi Avenue, Nairobi. Our team is available Monday to Saturday, 8am–5pm.