FAQ's

Once on our website raymercollections.com, either search via the search bar or click on any of the listed collections and categories to identify the particular product you want.

Method 1:

Click on product and then choose “add to cart”.  Proceed to check out by selecting the “cart” icon. Fill in the billing details and create an account if you are a new user or log in for returning customer. If every detail has been provided, proceed to place the order.

Method 2:

Click on product and then choose “Quick Buy Via WhatsApp”.  Proceed to chat with our sales agent for Quick ordering.

Standard shipping typically takes 4 - 5 days business days. With shipping done only Within Kenya.

Estimated delivery time also depends on:

• The destination to which you want the order shipped to

As of now, Raymer Collections delivers in all the 47 counties of Kenya.

Primarily there are two modes of payment. Pre-payment and cash on delivery. Pre-payment works for bulk products and other products exceeding Kes 20,000. For cash on delivery, you pay upon receipt of order. Our customer care rep will inform you on the mode of payment upon the processing of your order.

You can sign up for our newsletter at the bottom of our website or follow our social media pages to get the latest updates on products and promotions.

We have a Pickup Station in Nairobi CBD, at Kenya Cinema Plaza, 5th Floor, Shop A1, Moi Avenue, Nairobi.

Please contact us at: Contact us Page or send us an Email at info@raymercollections.com

Yes, all our products are genuine and meet all international standards.

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To Initiating a Refund:

Please contact us at : 0759 840 467 or contact us at info@raymercollections.com

Please contact us at : 0759 840 467 or contact us at info@raymercollections.com